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Best Buy is shutting down its Samsung repair program

Picture of a Best Buy store.
It’s getting harder to get a Samsung phone fixed. | Image: Best Buy

It’s been an interesting couple of weeks for people who want ways to get their Samsung phone fixed, between revelations about the company’s onerous repair shop contracts and a failed iFixit contract renegotiation. To add to that, Best Buy’s Geek Squad is in the middle of shutting down its Samsung authorized service provider program (ASP), which lets certain Best Buy stores repair your phone with genuine Samsung parts, tools, and training.

The Verge was initially tipped off to a Geek Squad subreddit thread saying the company was leaving the program. Several others in that thread and another r/BestBuyWorkers one appeared to confirm the same.

Next, we spoke with a Geek Squad employee who not only corroborated those reports but also…

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