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SimpliSafe’s new outdoor monitoring service combines AI with live agents

A professional monitoring agent talking to an intruder through a camera.
SimpliSafe’s new live guard outdoor protection service allows its agents to monitor your outdoor security cameras for potential intruders. | Image: SimpliSafe

SimpliSafe is bringing live monitoring to its outdoor cameras, adding to the indoor live monitoring service it launched last year. The new live guard outdoor protection service lets SimpliSafe’s human agents view a live feed from its outdoor camera when the system is armed, the camera detects a person, and its AI and facial recognition algorithms determine that person is likely to be a stranger. The idea is that SimpliSafe could more proactively prevent someone from breaking in than traditional alarm systems, which typically only trigger after a home’s perimeter has been breached.

The DIY smart home security company’s new service uses a combination of on-device AI, cloud-based computer vision, and facial recognition to determine when…

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